Tomorrow, Susan Pearl is coming to Washington, D.C.
She’s coming on behalf of her son, Ian Pearl. Ian survives on a ventilator, a lasting condition stemming from respiratory collapse he suffered in 1991. His premiums from a Guardian Insurance policy Susan bought in 1981 have risen from $100 per month to over $3,000 per month. And now, Guardian is eliminating his policy, calling him a “dog” in internal documents. In Ian’s own words:
I am not a “dog.” That’s what health insurance executives called me because I have a disease. I’m also not a “trainwreck,” another term they used for members like me.
…
After decades of medical emergencies, we still weren’t prepared for the latest crisis — this one created by the same insurance company that once saved my life. Guardian abruptly withdrew our health plan from all policyholders in New York where my father’s business is based. Guardian offered a ‘replacement’ plan with low benefits and no home nursing benefits. They knew that I would never survive with such a plan, but they didn’t care.
Suspecting that this action was related to the high cost of my care, we filed a lawsuit and have asked the U.S. Department of Health and Human Services to enforce existing federal laws and require Guardian to continue my health plan. Without federal intervention, I will lose this insurance, and that would be a death sentence.
Our lawsuit uncovered insurance company documents that confirmed my suspicion that I’m a target of discrimination. The documents revealed Guardian had compiled a “hit list” of its costliest members, including patients with muscular dystrophy, multiple sclerosis, brain injury, and paralysis. Guardian executives referred to us all as “dogs” and “trainwrecks,” and they debated how and when to dump us from the rolls. Laws prohibited the cancellation of the individual members with serious chronic health problems, so Guardian opted to cancel the plan for all members of this specific health plan in New York, an action that violates federal law.
Instead of living up to their obligations to Ian, and because they can’t just recind Ian’s coverage, Guardian decided they could make more money if they discontinued the entire product line, cutting off everyone on this plan in the state of New York, an action that’s perfectly legal.
Without this plan, which will be taken away December 1st, Ian faces bankruptcy. The care that keeps him alive will cost him $700,000 per year. All because of Guardian’s greed.
Susan Pearl is coming to D.C. tomorrow on behalf of Ian, and representatives from 7 other families, all victims of the insurance industry, will be there as well. Why? Because America’s Health Insurance Plans (AHIP), the insurance industry front group and lobbying arm, is having a conference in D.C. and all the insurance company CEOs will be there.
These seven families have sent a letter to Karen Ignagni, AHIP’s top lobbyist, demanding a meeting with her so she can hear these stories and understand exactly what the companies she represents do to people. From the letter [pdf]:
We have lost siblings who could not get health insurance coverage due to pre-existing conditions. We have been overcharged, only to have our policies cancelled when our health care needs became less profitable for your members. We have been given the runaround in the midst of hospitalization and been forced to declare bankruptcy due to medical bills that your companies refused to cover. We have had to move back in with parents as medical expenses swallowed up our salaries and our savings.
While only seven of us will be at the Hilton on Thursday, we speak for millions who cannot obtain health insurance or who have coverage but still cannot get needed medical services.
Ms. Ignagni, we are not simply claims to be denied. We are siblings and parents and survivors who believe you should look us in the eye, hear our stories, and understand what you are lobbying against.
We’ll all be at the Capitol Hilton in Washington, D.C. at 3:00 pm tomorrow. If you’re in the area, you should join us. (Click here for details and to RSVP.) Karen Ignagni, you made $1.58 million in 2007. You can spare a few minutes to look these people in the eye and tell them why you’re lobbying to protect corporate greed.
We expect to see you there.
(also posted at the NOW! blog)
I’m proud to work for Health Care for America Now





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She will be too chicken to face this mother.
Then why doesn’t the State of New York rescind Guardian’s license to provide any and all types of insurance in the state?
edit: and not to leave the policyholders in the cold, enroll them in the state’s medicaid program.
Jason’s post about Ian’s situation got me so upset that I called the insurance company at its home office.
I hope you will do the same.
See “Shame Guardian Life Insurance Co.” for contact info and some thoughts about contacting Guardian Life Insurance Co.
They need to be shamed.
They need to be put out of business.
Where is Jane Hamsher? Is she alright??? I always look forward to her posts … and where is Silo?
I had wondered the same thing. I imagine she’s fairly busy chasing down all the news and that is why she recruited some folks to help her get it on the blogs? I hope she’s okay, too. maybe she needed a rest.
This story is quite disturbing! That’s one of your death panels right there–at Guardian insurance. makes me shiver.
Kobe died a few days ago.
I don’t think these folks are easily shamed. I do think we need some “What Would Jesus Do?” moments for these faux Christians and whatever is comparable for those of other religions.
Kobe, the Dog of the Lake, passed away?! I hadn’t heard that. Thoughts and hugs out to ((((Jane)))).
Í’m thinking she’s grieving.
Maybe they’re not easily shamed.
True.
But we can still say “shame on you.”
And calling is worth it for another reason. I once had some problems with a bank because of a credit card I had with them. I would get their customer service reps on the phone and talk them in circles for as long as I could, sometimes up to 45 minutes or more. I did it because I know that their bosses and their bosses’ bosses care about the expenses incurred by how long it takes a rep to “help” a customer. I did it to waste their time and money. I don’t reduce my time to calculations re monetary cost-benefit ratios. But I know that that’s exactly how these people think. The last thing they want is for hundreds, for thousands, for hundreds of thousands of people to start calling them at their home office and tying up their lines. They don’t want to have their people getting paid to do nothing but answer calls from angry Americans.
First, to Jane… my condolences about Kobe, I know he was a huge part of your life. It’s always hard to lose a best friend like that, and my thoughts are with you.
Now… it’s not like this is the last $700,000 that Guardian has… they have been consistently profitable for years and the Feds need to hold their feet to the fire in a big way. If Guardian can’t do business for all, maybe they need to do business with none.
Oh! That’s very sad. I know Kobe was a big part of Jane’s life and is the inspiration for the name of the blog, even! Big hugs and condolences to Jane.
oh. This breaks my heart.
Jane, condolences. I am so very sorry for your loss.
I like your tenacity!
If by Silo you mean Campaign Silo, it’s been renamed FDL Action. Jon Walker’s been doing the heavy lifting over there while Jane is away. Kobe died on Saturday I think. Jane is understandably heartbroken.
By the way selise, what do you think of Wyden’s amendment? If it passed to make the p.o. more broadly available, would it improve the usefulness of the p.o. in your view? Just curious what you think. I think it could make the current p.o. much much better, but I haven’t been able to carefully review it, so maybe it is more smoke and mirrors…
Is anyone else thinking that our country has been rolled back to the fricking 18th century? I mean, the ripoffs, the monopolies, the lack of food safety, protections for workers, the escalated pollution, the crappy schools, etc?
I feel like I am living in a Dickensian world now.
This is a great post Jason thanks. More and more reasons to put insurance companies out of business. We need health care, not a for-profit insurance industry stealing our money and not delivering on their promises.
that may be what is needed, but what we will get from the Democratic Party in charge of Congress and the White House is a mandate to pay the insurance cartel for its crappy, rescindable, recissionable, care-denying policies.
thanks Democrats!
“All because of Guardian’s greed” ; and one can honestly say that most of the problems in the U.S. -and elsewhere- are because of ‘greed’; seems to be an endemic disease to all nations that become empires.
I was wondering too. Hope she is fine, and preparing one more great post. Now that the public option seems to be possible after all, I can´t but think that FDL was almost alone not giving up the fight a month or two ago, when everybody was throwing the towel.
She was on MSNBC this morning. Looking divine as always.
You know it!
I’m old enough to remember boss telling me things like “the customer’s always right” and young enough to have been told my managers that company policy is that I should spend no more than 3 minutes helping each customer. The business models of today are all about getting as much as possible out of fewer and fewer employees.
There’s another thing about trying to get as many people to make the calls as possible: even in today’s screwed up business word, no company wants their brand, their “name,” associated with suck bad publicity.
The more people who call them to state the name of the company and how sh*tty they think the company is, the more it will get to them.
Repeat:
Jason’s post about Ian’s situation got me so upset that I called the insurance company at its home office.
I hope you will do the same.
See “Shame Guardian Life Insurance Co.” for contact info and some thoughts about what to say when you contact the Guardian Life Insurance Co.
Thank you, Jason, thanks to all of you. My name is Matthew Pearl, Ian is my brother. I have set up a Facebook group page for Ian’s case. Please visit and join if you see fit. http://www.facebook.com/group.php?v=wall&viewas=0&gid=156839511657 I have some contact information there for Guardian for those who want to express their outrage, and for HHS for those who want to push for the action we need. You support means so much to Ian, to me and my whole family–and we see this fight not just for Ian but for all those that the insurers have, are, and will target.
OMG, Alan Grayson’s next move:
Names of the Dead
It will name names of the victims of the republican healthcare plan (If You Get Sick, Die Quickly).
welcome to the lake, matthew. What a brave family you have!
btw, the SOP on this blog is that people will usually read the posts that are “frontpaged” and then head on over to the next post, and then the next post…
I see that another article has already been front paged since this one posted and people may have migrated there. So don’t feel ignored. There are many lurkers who don’t comment at all, but read the info.
hi phred! i just caught your comment in my rss feed (i have it set to capture fdl comments with my name in them, and sometimes it even works!)
you’re not the first to confuse me with sellse in the last few months, the “l” and the “i” in our names looks very similar….
i agree re getting rid of private for profit insurance companies. trying to negotiate with them instead of taking them on directly is imo self defeating. regulate them like the swiss do, or eliminate them with a single payer nation health insurance program.
re wyden amendment, i haven’t given it much thought. probably should. certainly, i think any public insurance plan should be open to all, unless it is an expansion of medicare by age cohort (to preserve it’s single payer qualities)
Hi Matt. Welcome. I can’t believe what this private insurer is doing to your brother and your whole family.
I just called Guardian “Life” Insurance.
They’re closed.
But you can press 1 to indicate that you know who you would like to reach, say Dennis Manning to the automated system, and get sent to Dennis Manning’s voice mail.
That’s right!
Outside of regular business hours, you can leave a voice mail that will be heard by Dennis Manning, the President and CEO of Guardian Life Insurance Co and one of our country’s bigger A$$holes, and tell him what you think of his company’s move to increase profits by eliminating an entire “product line,” the one that specifically includes Ian’s policy, from the State of New York, all because they couldn’t legally cancel Ian’s policy individually.
Point out also that because of Ian’s efforts, we know that Guardian compiled a “hit list” of its costliest members, including patients with muscular dystrophy, multiple sclerosis, brain injury and paralysis, and that Guardian executives referred to human beings as “dogs” and “trainwrecks,” and that they debated how to toss Ian and so many other people aside rather than live up to their obligations as insurers and as human beings.
The phone number is 212-598-8000.
For more info on Dennis Manning, go to “Shame Guardian Life Insurance Co.”
Hi selise! Dang, I had no idea there was a sellse — need to get my eyes checked I guess ; ) Same thing used to happen to me with Neil v. Nell at EW’s place…
Thanks for the reply about Wyden’s amendment. I have agreed with you all along that the p.o. as currently implemented (such as that is) is pretty weak tea. Still, if its availability were expanded to everyone who actually wanted it, then that might make it a viable route to single payer, so I’ve been wondering what you thought. Thanks again…
By the way Knoxville, I think you are really on to something here… Even if we can’t shame the insurance execs, we can still cost them money by taking up their time. Really brilliant.
And matthewpearl, good luck to you and your family! Thanks for sharing your story with us — I hope it helps get us where we need to be with healthcare in this country…
Hey Matt, thanks for the link. I’ve joined.